Frequently Asked Questions
Everything you need to know about our premium watch straps and accessories.
How do I determine the correct lug width for my watch?
To find the correct strap size, measure the distance between the lugs (where the strap attaches to the watch head) in millimeters. Most watches have a standard width such as 18mm, 20mm, or 22mm.
What is your return policy for international orders?
We offer a 30-day return window for all orders. Items must be in their original, unworn condition with all packaging intact. Please note that return shipping costs for international orders are the responsibility of the customer.
How long does shipping typically take?
Orders are usually dispatched within 24 hours. Domestic UK shipping typically takes 1-3 business days, while international shipping can range from 5-14 business days depending on the destination and courier selected.
Are your leather straps sustainably sourced?
Yes, we prioritize quality and ethics. Our leather straps are sourced from reputable tanneries that adhere to strict environmental standards, including many options from the renowned Italian vegetable-tanning tradition.
Do your straps come with a warranty?
All WatchGecko products come with a 12-month warranty against manufacturing defects. This does not cover general wear and tear, misuse, or accidental damage.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.